Wednesday, August 24, 2011

PicCell Wireless Average Customer Care Hold Time Less Than 30 Seconds

Who likes to wait on hold? We at PicCell Wireless sure don’t and we strive to minimize our customer’s hold times when they call us for help. So, how are we doing? According to a new survey from J.D. Power and Associates, the average hold time for clients contacting their American mobile providers is 4.5 minutes. PicCell is proud to boast hold times of less than 30 seconds! The average hold time from January 2011 – July 2011 for calls from PicCell clients was 23.5 seconds, with monthly averages ranging from 14 to 32 seconds. Read more.